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 Non-conformities, claims, satisfaction, audits, actions 
The ABC of a management system, fundamental piece in a medium and small company, is the management of:  
A documents and records,  
B nonconformities and incidents,  
C actions and commitments of all type (corrective actions, preventive actions, commitments of execution).    
D Additionally, we include some important topics from the point of view of a customer:  
- claims of client and satisfaction of the client.

It does not matter if we talk about quality, environment,  prevention of risks, other systems, or of integrated systems.
 Documents 
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ABCD ¿Jugamos a mejorar nuestro sistema?
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